Frequently Asked Questions
Is there a minimum value of an order?
The minimum value of an order is $30 excluding any delivery/collection fees.
Can I use my account to order for someone else?
Yes, but please be aware only one credit card can be linked to your account at any one time. Both cards may be charged the $1 authorisation fee, however the final balance of both orders will be charged to the last card on file when your order is picked. We recommend setting up each individual with their own account to avoid any confusion.
Which products can I order online?
Minlaton Foodland Online Store offers most products you would find in our store however currently some products are not available to order online including, but not limited to; tobacco, greeting cards, phone cards and hot chickens.
Can I still order the specials?
Yes! Foodland advertised weekly specials are available in the online store. Orders must be placed during the promotional period to be able to get the promotional pricing; you will be charged based on what day you place your order, not the delivery/collection day.
Some of my items that were on special are out of stock. Do you provide rainchecks?
No, we do not provide rainchecks online.
Do you charge more for products in your online store than in your actual store?
No, our prices are exactly the same as what you will find in our store.
Where do I collect my Click & Collect order from?
When you arrive at the store, park in the carpark and call us on 8853 2306. We will bring your groceries directly out to your car - there's no need for you to even get out of your vehicle.
What are the cut off times for Home Delivery and Click & Collect?
Next day Click & Collect orders must be received by midnight the day prior to collection.
Same day Click & Collect orders must be received by 10am the day of collection.
All Home Delivery orders must be received by midnight the day prior to delivery.
Do you deliver to my area?
We currently deliver to Minlaton, Curramulka, Wauraltee, Koolywurtie, Port Rickaby, Bluff Beach, Parsons Beach, Brentwood, Hardwicke Bay, Point Turton, Warooka, Stansbury and Port Vincent.
If you live outside of our delivery area, please register your interest by emailing firstname.lastname@example.org. If we receive enough interest from others in your area, we may consider an additional service.
Can I receive my home delivery order at a specific time?
No, sorry. We are unable to provide a specific time for home deliveries beyond the 2pm-5pm delivery window.
Do I need to be at home to receive my delivery? Can my goods be left at my delivery address when no one is home?
No, you do not need to be home to receive your delivery, however we can take no responsibility for goods that are left on your premises unattended.
How do I pay for my order?
You will need to provide your credit card details during the checkout process. Payment is made through our secure online payment gateway, eWay. We are unable to accept cheques or cash on collection or delivery. Once your order has been picked and finalised, your credit card will be charged.
Why was I charged $1?
We take a $1 authorisation payment the first time you use a card online. This is to verify the card number. The $1 is subtracted from your order total. The final balance is charged separately when your order is picked.
Can I pay using my Minlaton Foodland charge account?
No, sorry. Payment is by credit card only.
What if something I order is not available?
If an item you ordered is out of stock, you can request we supply a substitute. This can be set per item by clicking the ‘Add Note’ icon below any product you order. It can also be set against your whole order using the ‘Substitutions’ option during checkout. If you allow substitutes and an item you requested is unavailable, we will endeavour to select a similar type and priced item. You will only be charged for the substituted item. If we are unable to supply a substitute you will not be charged for the item.
What if I am unhappy with a substitution?
If you are unhappy with the substitute we have selected you can arrange to return the product for a full refund providing the product is unused and unopened. For further information, please call the Store Manager on 8853 2306.
Why is the price I was charged different to the price at checkout?
The price you see at the checkout is an estimate based on what you wanted to order. We estimate a price for weighed items (like mince meat or bananas) and when we pack your order, we weigh the items and charge the exact price.
Can you guarantee an item I order will be available?
No, as we open our timeslots 8 days in advance, and we only pick on the day of your reserved timeslot, we cannot guarantee stock availability. As our stock levels change on a daily basis, the products displayed in our website only indicate our available range, not stock levels.
Can I make additions or changes to my order after I have checked out?
Yes, you can make changes to your order up until 10am on the day of delivery/collection by calling the store on 08 8853 2306. Whilst we will try our best to accommodate your requests, last minute changes or additions to your order cannot be guaranteed.
Can I cancel my order?
You can cancel your order up until 2pm on the day of collection/delivery for a cancellation fee of $30. To cancel your order please contact our Store Manager on 08 8853 2306. Cancellations cannot be accepted after 2pm.
What do I do if a fresh product I ordered is not up to my standards?
If you receive a fresh product that is not up to your standards, we will issue you with a 100% refund. Please contact our Store Manager on 08 8853 2306 Monday – Friday, 8am to 6pm or email email@example.com with a brief description of your concerns and include a photo if you are able. Please keep the goods until we confirm your refund as we may need to arrange for inspection.
What happens if a product that has been delivered is damaged?
You can make a claim for a refund by contacting our Store Manager within 8 hours of receiving your order. Phone 08 8853 2306 Monday – Friday, 8am to 6pm or email firstname.lastname@example.org with a brief description of the damaged item and include a photo if you are able. Please keep the goods until we confirm your refund as we may need to arrange for inspection.
What should I do if something is missing from my order?
If something is missing from your order and has not been indicated on your receipt as “0” (out of stock), or not substituted, please contact our Store Manager within 8 hours of receiving your order and we will endeavour to rectify the issue promptly. Phone 08 8853 2306, Monday – Friday, 8am to 6pm or email email@example.com.
Do I receive a tax invoice?
A receipt/tax invoice of your order will be emailed to you once your order has been picked and packed, and your credit card has been charged.
What if I have a question about my order that’s not answered here?
Please contact our Store Manager on 08 8853 2306, Monday – Friday, 8am to 6pm or email firstname.lastname@example.org and will endeavour to assist you with your order, or answer any questions you may have.